Driver Resource Center

Driver Requirements & Vehicle Specifications

Driver Requirements
  • Must be 21 years of age or older.
  • Have a valid driver’s license (in good standing for three or more years).
  • Driver's license not suspended in the past 7 years (in any state).
  • Insured to drive in the Commonwealth of Massachusetts.
  • Authorized to drive the specific vehicle you intend to drive for Safr.
  • Have a valid social security number issued by the United States government.
  • Not found to be at fault by any insurance company, state or local government department or agency, or court of law, in connection with a major motor vehicle accident(s) in the past calendar year—irrespective of whether such accident(s) have been recorded in your driving record by the registry of motor vehicles of any state.
  • Never cited for operating a motor vehicle without a valid registration, valid driver’s license, or insurance.
  • Never cited for reckless operation of a motor vehicle.
  • Not convicted of a crime in the last 10 years.
  • Have a valid bank account.
  • Must pass a background, CORI (MA), and driving record check.
  • Must meet with a Safr mentor or staff member for an in-person interview.
  • Must demonstrate commitment to our mission of women’s safety and empowerment.
Scroll to top
Vehicle Specifications
  • 2004+ model year.
  • 4-door sedan that seats 5 persons, including the driver.
  • In good condition with no cosmetic damage.
Scroll to top

Creating a Driver Account

From your desktop

What to gather before you begin

  • Three-quarter shot (shoulders up), facing forward—no cartoons, pets, or vacation shots please! Our riders need to clearly see your face for safe identification.
    Example:
  • Vehicle registration
  • Proof of current insurance for your vehicle
  • Current driver's license
  • Bank routing and personal account numbers (this must be completely so that we can
    pay you electronically).
  • An iPhone 5c or later

Create your account via our web portal

  • Account Information: Input your name, email, mobile phone number and gender. Choose a password, click the check box that confirms you agree to the Safr privacy policy, then click “Sign up to drive.” Once you’ve done this, you can continue the account creation process at any time via the Drive Safr app or web portal.

*Make sure that these are the email and phone you want to use to be contacted by Safr. Once you confirm the information you won’t be able to change it without contacting support.

  1. You’ll get an email to the email address used, and a text to your phone number. Click the indicated link in both the email and the text to confirm your account.
  2. Tap “Allow” in response to the popup window “‘Allow ‘Drive Safr’ to access your location even when you are not using the app?” This allows us to route rides to you even when you’re in another app.
  3. Profile Picture: Tap the plus sign to upload a profile picture, then choose “Choose Existing” or “Take Photo.” Tap “Allow” on the prompt to let Safr access your photos or your camera, then select or take a picture of yourself. Then tap “Next” to continue.
  4. Location: Input your current place of residence. If you’re at home, simply tap the pin button to generate that automatically. If your mailing address is different from your current residence, tap “New” and input your mailing address. Then tap “Next.”
  5. Qualified Vehicle: Tap “YES” if your vehicle is 2004 or newer. Tap “NO” if not.* Then tap “Next.”

*Please note that currently you must have a 2004 or newer vehicle to drive for Safr.

  1. 1. Registration: Tap the plus sign to upload a picture of your current vehicle registration, then choose either “Choose Existing” or “Take Photo.” Tap “Allow” on the prompt generated in order to let Safr use either your Photos or your Camera, then select or take a picture of your registration. Tap “Next” to continue. All information must be clearly visible, including registration number, the effective and expiration date, the vehicle’s year, make, model, and color, as well as the Vehicle Identification Number (VIN) and your name.
  2. Insurance: Tap the plus sign to upload a picture of your current proof of insurance, then choose either “Choose Existing” or “Take Photo.” Select or take a picture of your registration. Tap “Next” to continue. Proof of insurance must clearly show your name as an insured party, the duration of insurance, your vehicle as a covered vehicle, the insurance company name, and the policy number, and must currently be active for the vehicle you’re attempting to register.
  3. License: Tap the plus sign to upload a picture of your current driver’s license, then choose either “Choose Existing” or “Take Photo.” Select or take a picture of your registration. Tap “Next” to continue. Your License must be clearly legible.
  4. Security Check: Input your social security number, then tap “Next” to continue. We need this to run a background check on you and prove you are who you say you are. This information will never be shared outside of our background check company, and Safr employees cannot view or directly access it.
  5. Disclosure: This legal document confirms you consent to us running a background check on you. Tap the circle by “I acknowledge…”, then tap “Next.”
  6. Banking: Input your bank account information so we can pay you. This will allow us to deposit your earnings directly into your account. Then tap “Next.”
  7. Gender Preference: Select whether you prefer driving with women, men, or all Safr riders regardless of gender.

You’re all set! Your account is now created and you are on your way to becoming a Safr driver.

Next Steps

  • You will get an email or text within a few days to confirm your appointment with a Safr mentor. Meeting a mentor in-person is a requirement to driving with us.
  • Your Safr mentor will double-check your information, make sure your driving skills are up to the Safr standard, tell you a bit more about our company’s mission, and give you tips on driving safely.
  • In order to ensure you’re prepared for your mentor meeting, be sure to bring your license, registration, and proof of insurance with you.
  • Once your mentor clears you, we’ll run a background check, and assuming everything checks out, you’ll be on the road with the sisterhood within a week.
Scroll to top
From your iPhone

Creating a Driver account with an iPhone

  • What to gather before you begin
  • Three-quarter shot (shoulders up), facing forward—no cartoons, pets, or vacation shots please! Our riders need to clearly see your face for safe identification.
    Example:
  • Vehicle registration
  • Proof of current insurance for your vehicle
  • Current driver's license
  • Bank routing and personal account numbers (this must be completely so that we can
    pay you electronically).
  • An iPhone 5c or later

Setting up your account from your iPhone

  • Download “Drive Safr” from the app store.
  • Once the download has finished, open “Drive Safr.”
  • Tap “Signup.”
  • Tap “Allow” in response to the pop-up window “‘Drive Safr’ Would Like to Send You Notifications.” This will allow us to let you know when there are rides available around you.
  • Account Information: Input your name, email, mobile phone number and gender.* Choose a password, then tap “Continue.” Once you’ve done this, you can continue the account creation process at any time in the app or web portal.

*Make sure that these are the email and phone you want to use to be contacted by Safr. Once you confirm the information you won’t be able to change it without contacting support.

  1. You’ll get an email to the email address used, and a text to your phone number. Click the indicated link in both the email and the text to confirm your account.
  2. Tap “Allow” in response to the popup window “‘Allow ‘Drive Safr’ to access your location even when you are not using the app?” This allows us to route rides to you even when you’re in another app.
  3. Profile Picture: Tap the plus sign to upload a profile picture, then choose “Choose Existing” or “Take Photo.” Tap “Allow” on the prompt to let Safr access your photos or your camera, then select or take a picture of yourself. Then tap “Next” to continue.
  4. Location: Input your current place of residence. If you’re at home, simply tap the pin button to generate that automatically. If your mailing address is different from your current residence, tap “New” and input your mailing address. Then tap “Next.”
  5. Qualified Vehicle: Tap “YES” if your vehicle is 2004 or newer. Tap “NO” if not.* Then tap “Next.”

*Please note that currently you must have a 2004 or newer vehicle to drive for Safr.

  1. Registration: Tap the plus sign to upload a picture of your current vehicle registration, then choose either “Choose Existing” or “Take Photo.” Tap “Allow” on the prompt generated in order to let Safr use either your Photos or your Camera, then select or take a picture of your registration. Tap “Next” to continue. All information must be clearly visible, including registration number, the effective and expiration date, the vehicle’s year, make, model, and color, as well as the Vehicle Identification Number (VIN) and your name.
  2. Insurance: Tap the plus sign to upload a picture of your current proof of insurance, then choose either “Choose Existing” or “Take Photo.” Select or take a picture of your registration. Tap “Next” to continue. Proof of insurance must clearly show your name as an insured party, the duration of insurance, your vehicle as a covered vehicle, the insurance company name, and the policy number, and must currently be active for the vehicle you’re attempting to register.
  3. License: Tap the plus sign to upload a picture of your current driver’s license, then choose either “Choose Existing” or “Take Photo.” Select or take a picture of your registration. Tap “Next” to continue. Your License must be clearly legible.
  4. Security Check: Input your social security number, then tap “Next” to continue. We need this to run a background check on you and prove you are who you say you are. This information will never be shared outside of our background check company, and Safr employees cannot view or directly access it.
  5. Disclosure: This legal document confirms you consent to us running a background check on you. Tap the circle by “I acknowledge…”, then tap “Next.”
  6. Banking: Input your bank account information so we can pay you. This will allow us to deposit your earnings directly into your account. Then tap “Next.”
  7. Gender Preference: Select whether you prefer driving with women, men, or all Safr riders regardless of gender.

You’re all set! Your account is now created and you are on your way to becoming a Safr driver.

Next Steps

  • You will get an email or text within a few days to confirm your appointment with a Safr mentor. Meeting a mentor in-person is a requirement to driving with us.
  • Your Safr mentor will double-check your information, make sure your driving skills are up to the Safr standard, tell you a bit more about our company’s mission, and give you tips on driving safely.
  • In order to ensure you’re prepared for your mentor meeting, be sure to bring your license, registration, and proof of insurance with you.
  • Once your mentor clears you, we’ll run a background check, and assuming everything checks out, you’ll be on the road with the sisterhood within a week.
Scroll to top

How the App Works

Downloading the driver app

Download the “Drive Safr” app from the Apple app store

Scroll to top
Using the driver app
Going Online / Offline
Accepting a Ride
Ending a Ride
Security Features
  • Safr prides itself on having unique in-ride security features to ensure your, and your rider’s, safety, or immediate assistance is on its way. These features include
  • SOS:

    If you’re uncomfortable with your Safr ride, or in case of an emergency, drivers can hit the Safr SOS button. This gives them the option to contact Safr, 911, or a pre-determined emergency contact who will immediately receive a text message indicating you don’t feel safe in your ride and your location.

    To set up your emergency contact, go to the side panel bar of features, select “Friends”, then “Friends List.” Click “Add Friends”, allow access to your contacts, and select the contacts you would like to add to your Friends List. Once they’ve been loaded to your friends list, select the one you would like to designate as your emergency contact, drag left and you’ll see a button pop up giving you the option to select “Emergency Contact.” Once selected, you will see a red alarm icon, which indicates that person is now your emergency contact. You can remove it by dragging left again, and pressing the button again, or “Delete.”

*Note, selecting “Delete”, will not delete them from your phone’s contacts. It will just remove them from the app’s “Friends List”

  • Color Matching

    Drivers and passengers are assigned a color for each ride. Colors must be verified by the driver and passenger before starting the ride to ensure the driver is picking up the correct passenger.

Scroll to top

How Ride Fares are Calculated

Fare breakdown
  • Base fare: Amount riders pay at the start of the ride.
  • Cost/mile: Amount you earn per mile once the ride begins.
  • Cost/minute: Amount you earn per minute once the ride begins.
  • Minimum fare: Lowest amount we’ll charge a rider, even if the trip is short. Minimum fare already includes the base fare.
Scroll to top
Current Rates
  • Base Fare: $3
  • Cost/mile: $1.50
  • Cost/minute: $.25
  • Minimum fare: $7.00
  • Cancellation fee: $7.00
  • Booking fee: $1.55
Scroll to top
Tips

100% of tips from riders goes into your pocket. We aren’t going to get in the middle of that love fest.

Scroll to top

Insurance And Taxes

Insurance Coverage
  • We provide our drivers with industry-leading insurance coverage for a variety of ride-in-progress stages.

    $1M Liability during a ride.
    From the time you accept a ride, until you drop off your passenger, our commercial insurance policy covers drivers’ liability to riders and takes precedence over any personal auto coverage.

  • $1M Uninsured/ underinsured motorists.

    In the event that another motorist causes the accident but doesn’t have adequate insurance, this policy covers bodily injury of anyone in the rideshare vehicle.

  • Contingent comprehensive.

    If a ridesharing driver holds personal collision and comprehensive insurance, this policy covers physical damage to your vehicle that occurs during a ride. Coverage is up to the actual cash value of the vehicle with a $1000 deductible.

  • Between rides and online waiting for a ride.

    Between rides, and while on driver online mode, most personal auto insurance will provide coverage. In the event your personal coverage does not kick in, you get the following coverage: Driver policy for bodily injury for up to $50,000/individual/incident with a total of $100,000/accident and up to $25,000 for property damage.

  • While you are offline.

    Your personal auto-insurance kicks in while your Safr app is in offline status. Driver-partners are required to keep their own personal auto insurance at all times. For more information, please contact us at:support@gosafr.com

Scroll to top
Updating Your Personal Insurance
  • Please note that any change in insurance information or vehicle registration information will require your vehicle to be re-approved before you can drive that vehicle with Safr again. This may take one to two days.
  • In order to edit or update your insurance on an existing vehicle, click here, or go to www.gosafr.com, click “Drivers”, then click “Sign In”, and sign in using your driver login email and password. Then, go to “Vehicle Management” and select “Action” on the vehicle you need to edit, this will display a drop down menu with four options.
  • Click “Edit Insurance Doc” to upload a new proof of insurance document

*Note that proof of insurance must clearly show your name as an allowed party, the duration of insurance, your vehicle as a covered vehicle, the insurance company name, and the policy number.

  • Once you have uploaded your new proof of insurance, click “Edit Insurance Info” under the “Action” drop down menu to input the required information.
Scroll to top
Tax Information

In order to edit your tax information, click here, or go to www.gosafr.com, click “Drivers”, then click “Sign In”, and sign in using your driver login email and password. Then go to “Tax & Banking.” There you can update your tax classification.

Scroll to top

Getting Paid and Tracking Earnings

Payment Schedule

Your earnings are totaled weekly, Monday 12:00 AM - Sunday at 11:59. Payments for the previous week begin processing on Wednesday. ACH direct deposit payments take 3-5 business days depending on your personal bank. You will see this in your account as “Bill.com.”

Scroll to top
Direct Deposit

Enter your personal account number and bank’s routing number in your driver account to ensure you receive your payments on time. You can do this from your phone by going to settings, and then clicking on bank information. We cannot be held responsible for missing or incorrect information.

Scroll to top
Tracking Earnings

To check your earnings on Safr, go to “Payments” in the side menu in the side menu of the “Drive Safr” App. There, you can see your earnings by Day, Week, Month or Year. To see more information about a particular day, simply tap on on that day, and a list of your rides and earnings will appear.

Scroll to top
Driving History

To see your driving history, go to “Rides” in the side menu of the “Drive Safr” App. To check your most recent trips, tap “Recent Rides”, which will display your past rides given, their point of origin, destination, which rider you picked up, and the fare for that ride, starting with the most recent. Tap the ride to display more information, including number of passengers, your rating for that ride, which vehicle you used, and to email Safr about lost or missing items.
To see your rating history, tap on “Ratings & Reviews.” This will display ratings you’ve received for previous trips.

Scroll to top
FAQs

Rider Issues

I can’t find my rider

Rider is MIA: If you’ve arrived at the point of origin, and can not find the rider, you can contact them through the app via either the text button to the top right of the screen.

Scroll to top
Rider asks you to wait

Rider asks you to wait: We ask that all of our drivers keep customer service in mind and kindly wait a minimum of 5 minutes for riders. If a rider asks you to wait longer, it is up to your discretion on if you choose to do so. While we do encourage it, and it can have a positive impact on your driver rating from that passenger, you are not required to wait.

Scroll to top
Rider is intoxicated/unsafe

Rider is intoxicated/unsafe: If you arrive at your rider’s point of origin and she/he is intoxicated or makes you feel unsafe in any way, you have the right to cancel the ride.

Scroll to top
Submitting a Complaint

Contact Safr Customer Support at 1-857-415-2079 or Email help@gosafr.com.

Scroll to top
Reporting Accidents

Contact Safr Customer Support at 1-857-415-2079 immediately or Email help@gosafr.com with subject line "Accident.”

Scroll to top

Rewards and Incentives

Driver Referral Bonus

When you refer a new driver to Safr and they complete 25 rides in their first 30 days you both get $250.

Scroll to top
Road Warrior Bonus

You complete 100 rides in 30 days (calendar month) you get $1,000.

Scroll to top
Weekly Incentives

We want you to drive exclusively for Safr—we know you want that too! To help make it financially feasible while we continue to increase demand we regularly release special incentive programs. These are distributed via email on Thursday evenings for the week ahead starting on Monday.

Scroll to top
Mentor Program

Our mentorship program is a trained and paid position. We have three qualifications for mentors:

  • Mentor must be trained in driver’s safety and sexual assault awareness and prevention.
  • Mentor believes in our mission of women’s safety and empowerment, and recognizes the importance of building a community committed to this mission.
  • Mentor must shadow another mentor, and are conversely shadowed, to ensure the quality of their mentoring abilities.

For more information on how to become a Safr mentor, email community@gosafr.com.

Scroll to top
Driver Incentive Share Unit (ISU) Program

Safr is thrilled to offer our drivers an opportunity to have a stake in the company through our Driver Incentive Share Unit (ISU) Program.

An ISU is a Unit that gives you the right to receive one share of the common stock of the company (or its equivalent value) if and when the company is acquired or has an initial public offering on a stock exchange.

Units are awarded each calendar quarter in proportion to the amount you drive during that quarter compared to the overall hours driven by eligible drivers.

The ISUs pay out if and when the company is sold or has an initial public offering of its common stock. They have no cash value and cannot be transferred or sold, and will not be repurchased by the company, before one of these pay-out events. If the company has a public offering of its stock, the ISUs will be paid out in stock. If the company is acquired, the ISUs may be paid out in stock of the company, stock of the acquiring company, cash, or a combination, depending on the terms of the transaction at the time.

Drivers are eligible for the program after driving for Safr for one full calendar quarter. Once awarded, a driver will have ownership of the ISU for life, unless your driving relationship with Safr is terminated for misconduct.

For more information on the Driver ISU Program, email community@gosafr.com

Disclaimer: At this point, we are working with our Board of Directors and lawyers to finalize the terms of the plan and hope that it will be complete very soon. Until then, the Plan remains subject to that process and the approval of our Board of Directors.

Scroll to top

Sexual Assault Prevention Resources

Confidential Resources in Boston

Asian Task Force Against Domestic Violence
617-338-2355
Available 24/7; multilingual
Beth Israel Deaconess Medical Center, Center for Violence Prevention and Recovery
617-667-8141
Boston Alliance of Gay, Lesbian, Bisexual and Transgender Youth (BAGLY)
617-227-4313
Boston Area Rape Crisis Center Hotline
800-841-8371
Middlesex County Victim Witness Services Bureau
781-897-8300
The Network/La Red
617-742-4911
Rape, Abuse & Incest National Network (RAINN)
800-656-HOPE
REACH — Beyond Domestic Violence
800-899-4000
SafeLink Domestic Violence Hotline
877-785-2020
TTY: 877-521-2601
Available 24/7; multilingual
Victim Rights Law Center
617-399-6720, ext. 19
Additional Resources
Jane Doe Inc.
617-248-0922
Massachusetts Office for Victim Assistance
617-727-5200

Scroll to top

Tips on Being a Great Driver

Driving safety tips

General

  • Try taking a few rides with Safr! Pay attention to what other drivers do well, and get a sense of what you, as a rider, prefer.
  • Get to know your fellow Safr drivers! The Safr community is full of incredible and supportive women who are happy to help support you in making the most of your driving experience. Use your mentor wisely, and connect with others on Facebook and at our Meet and Greets, which are held periodically throughout the year.
  • Make sure you document your expenses (any car related expenses, gas, oil changes, new cars, anything at all). Many of them are tax deductible and will help you around tax time.
  • Keep your car clean, neat & free of strong smells. First impressions count for a lot.
  • Universal chargers. Having an Apple and Android charger on hand can make a big difference in someone’s day.
  • Music and temperature. Everyone has different preferences, ask your rider theirs.
  • Be professional, be nice. Remember riders might be stressed too, a little kindness goes a long way. That said, Safr takes a hard line against inappropriate behavior. If you believe a rider was behaving inappropriately in your vehicle, contact us at help@gosafr.com, or in an emergency, contact us in app.
  • If you have questions beyond this, ask the Safr community! They’re a great source of tips and advice.

Navigation

  • When starting a ride, check the pickup & dropoff locations. Boston has lots of awkward one way streets and narrow alleys, a bit of planning helps avoid missing your turn.
  • Feel free to ask your passenger if they have a preferred route to their destination. You can say something like, “Would you like me to follow the GPS or do you have a preferred route?”
  • If you’re being routed through the big dig, make sure to check what exit you’re getting off on beforehand. GPS is often unreliable underground.
  • Be sure to have ezPass to make going through tolls a breeze. Don’t worry! Your rider will be charged the toll fee.
Scroll to top
Safety
  • Make sure to obey the rules of the road.
  • Massachusetts is a hands free state - Remember to have a mount for your phone and a headset to take calls. Don’t text or call while you’re giving a ride.
  • When picking up & dropping off riders, remember to be safe! Busy intersections are not a good place to open the doors. When you arrive at your destination, make sure to pull into a safe spot. If you need to stop in a different location than the destination pin, make sure to let the rider know.
  • When you arrive at your rider’s destination, if they seem unsteady, keep an eye on them and make sure they get through the door okay. We’ve got to look out for each other.
  • It’s gross, but if you’re driving late at night and picking up from bars, it might pay to keep some of these handy. (Pro tip: Next time you’re on a plane, grab a few extra barf bags to store in your car for emergencies!)
Scroll to top

Community

Events

Regular events, special trainings, and meet and greet are held monthly to help you get to know fellow drivers and welcome new drivers to our community. You will periodically receive email invitations and newsletters to keep you informed about community activities.

Scroll to top
Be Social

We encourage you to join our private Facebook group, to get real-time tips and feedback from our drivers from your fellow drivers.

Scroll to top
Community Blog

We are building a robustdigital presence comprised of our driver’s rich life stories, efforts to create greater gender balance in the ridesharing economy, and life lessons from the crossroads of our drivers and riders lives.

Got a story you’d like to pitch to our marketing team? Send an email to content@gosafr.com.

Scroll to top